PRIVACY POLICY

Privacy Notice
Compass Wellness
Effective Date: 04/07/2025

At Compass Wellness, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly in accordance with the Protection of Personal Information Act (POPIA) and other relevant South African data protection legislation.

1. Information We Collect

We collect and process personal information that is necessary for us to provide our services effectively. This includes:

1.1. When You Contact Us via Our Website

When you use our contact form, we collect:

Your first name
Last name
Email address
Message content

This information is used solely to respond to your inquiry or follow up on your request.

1.2. WhatsApp Integration

If you choose to contact us via the “WhatsApp Us” feature, you will be redirected to WhatsApp. Any personal information shared there (such as your mobile number or messages) will be processed according to WhatsApp’s privacy policy and our own internal communication protocols.

1.3. Website Analytics

We use both Wix Analytics and Google Analytics to collect non-personally identifiable data about the way our website is accessed and used. This includes:

IP addresses
Browser type and version
Pages visited
Time spent on each page
Referral sources

This data helps us improve our website and understand visitor behavior. Google Analytics may place cookies on your device; you can control or block cookies through your browser settings.

2. Consent

By using our website or submitting your personal information to us (through our contact form or WhatsApp), you:

Consent to the collection, processing, and storage of your personal information as outlined in this policy.
Acknowledge that your information may be stored on secure cloud services or processed by third-party tools with privacy safeguards in place.

You may withdraw your consent at any time by contacting us at info@compasswellness.co.za.

3. How We Use and Protect Your Information

We will never sell or rent your personal information to third parties. We use your personal data:

To respond to inquiries
To improve our website and services
To communicate with you (if you initiate contact)

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

4. Sharing of Personal Information

We may share your personal information with trusted service providers or platforms who assist us with:

Website hosting and analytics (e.g., Wix, Google)
Communication platforms (e.g., WhatsApp)

All third parties are required to uphold data protection standards equivalent to those under South African law. Some may be located in jurisdictions outside South Africa, but we ensure adequate data protection safeguards are in place.

5. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction or deletion of your personal data
Object to the processing of your personal data
Lodge a complaint with the Information Regulator (http://www.justice.gov.za/inforeg/)

We may request proof of identity before fulfilling such requests. Please allow up to 21 days for a full response.

6. Data Retention

We retain personal information for as long as is necessary to fulfill the purposes outlined above or as required by law. If you wish us to delete your information, please email us at info@compasswellness.co.za.

7. Data Breach Notification

If you suspect a security breach or unauthorized use of your data, please notify us immediately at info@compasswellness.co.za with as much detail as possible. We are committed to managing any incident with urgency and transparency.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will include the date of the most recent update.

9. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy, please contact us at:
📧 info@compasswellness.co.za