It depends on your medical aid scheme and your benefits. Many schemes cover psychological services, especially if the therapist is registered with the Board of Healthcare Funders (BHF) and the Health Professions Council of South Africa (HPCSA), or a similar body. It’s best to check with your provider what your benefits include, how many sessions are covered, and whether you need a referral. We are also able to assist with the enquiry process to your medical aid if needed.

We charge a standard rate per session (for example, a 51–60 minute therapy session, tariff code 86205). Fees may vary by session type (individual, couples, assessments) or modality; we work with approved medical aid rates where applicable, do not require co-payments, and private payment is also possible.

We generally submit claims directly to your medical aid on your behalf. In some cases, your medical aid may require prepayment, in which instance we will provide you with an invoice to claim reimbursement. This will always be clarified before you begin therapy.

You will be responsible for paying out of pocket. If needed, you can discuss a payment arrangement in advance. Please note that our cash rates are based on the average medical aid tariffs, which ensures that fees are fair, standardised, and not arbitrarily set.

Our cancellation policy requires at least 24 hours’ notice to avoid being billed. If you cancel late or miss the session, you will be charged the full session fee.